Do you have logs, traces, or messages that are related to the problem?.What software versions were you running when the problem occurred?.To save time, know the answers to these questions: When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. For contact information and guidelines or reference materials that you will need when you require support, see the IBM Software Support Handbook.įor FAQs, lists of known problems and fixes, and other support information, visit the support page for Rational Rose.įor product news, events, and other information, visit the product line home page for Rational Rose.īefore you contact IBM Rational Software Support, gather the background information that you will need to describe your problem.
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